Returns & Exchanges Policy

Non-returnable and non-exchangeable items

Due to food safety and hygiene considerations, we do not accept returns or exchanges for:

(1) Consumable products, including matcha powder, hojicha powder and tea leaves.

(2) Items that have been opened, used or removed from their original packaging.

(3) Items returned because of a change of mind.

Please contact us if you have any questions about your order before making a purchase.

Damages and issues

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us within 5 working days of receiving your order and include your order number, a description of the issue, and clear photographs of the item and its original packaging.

We will review the matter and, where appropriate, arrange a suitable remedy.